Admissions Process

Your journey to joining our family

We understand that choosing the right care home is one of life's most important decisions. At Crescent Nursing Home, we've designed our admissions process to be thorough yet welcoming, ensuring that we're the perfect fit for your needs while making the transition as smooth as possible.

Getting Started

Initial Contact

Your journey begins with a simple phone call or visit. We encourage you to reach out with any questions, concerns, or to arrange an informal chat about your care needs. There's no pressure – just honest conversation about whether we can provide the care and environment you're looking for.

Personal Tour

We believe you need to see and feel our home before making any decisions. During your personal tour, you'll:

  • Meet our team and experience our warm, welcoming atmosphere
  • See our facilities, including bedrooms, communal areas, gardens, and day centre
  • Ask questions about anything that matters to you
  • Observe daily life and see how our residents enjoy their time with us
  • Discuss your specific needs with our experienced care professionals

Comprehensive Assessment

Understanding Your Needs

Before any admission, we conduct a thorough assessment to ensure our services align perfectly with your requirements. This collaborative process includes:

Individual Needs Assessment

  • Personal care requirements - What support do you need with daily living?
  • Medical needs - How can we best support your health conditions?
  • Social preferences - What activities and interactions are important to you?
  • Cultural considerations - How can we honour your background and traditions?
  • Personal history - What makes you uniquely you?

Family Involvement

We encourage family members to participate in the assessment process. Your loved ones' insights help us understand your preferences, concerns, and the support network that's important to you.

Professional Consultation

Where appropriate, we'll consult with your current healthcare providers, social workers, or other professionals involved in your care to ensure continuity and a comprehensive understanding of your needs.

Care Plan Development

Tailored to You

Based on our assessment, we develop a personalised care plan that reflects:

  • Your specific care needs across all areas of daily living
  • Your personal preferences for routines, activities, and lifestyle choices
  • Your goals and aspirations for life at Crescent Nursing Home
  • Family involvement in your ongoing care and decision-making
  • Regular review schedules to ensure your plan evolves with your needs

Trial Periods

Where appropriate and beneficial, we may arrange trial periods to ensure compatibility between your needs and our services. This gives everyone confidence that Crescent Nursing Home is the right choice.

Making Your Room Your Home

Room Selection

We'll work with you to choose the perfect room from our 27 available spaces:

  • Single or shared accommodation based on your preference
  • En-suite facilities where available and desired
  • Floor preference considering mobility and personal choice
  • Views and positioning to match your lifestyle preferences

Personalization Options

Your room should reflect who you are:

  • Bring personal belongings - furniture, photographs, books, and treasured items
  • Room decoration - we're happy to repaint to match your colour preferences
  • Layout arrangements - organise your space exactly how you like it
  • Safety adaptations - ceiling track hoists and personal slings provided for mobility support

Practical Arrangements

Documentation

We'll guide you through the necessary paperwork, including:

  • Care agreements outlining services and expectations
  • Medical information transfer from current providers
  • Emergency contacts and family communication preferences
  • Personal preferences documentation for daily care routines

Financial Arrangements

Our team will clearly explain:

  • Care costs and what's included in your fees
  • Payment options and timing
  • Additional services and their costs
  • Funding support, if applicable, through the local authority or NHS continuing care

Moving Day Support

We make your arrival as stress-free as possible:

  • Flexible timing to suit your schedule and emotional readiness
  • Staff welcome - familiar faces to greet you on arrival
  • Settling-in support during your first days and weeks
  • Family involvement in making the transition comfortable

Ongoing Review and Adjustment

Continuous Care Evolution

Your care plan isn't set in stone. We regularly review and adjust:

  • Monthly care reviews to assess how you're settling in
  • Quarterly formal reviews with family involvement, where desired
  • Immediate adjustments whenever your needs or preferences change
  • Annual comprehensive reviews to ensure we're meeting all your evolving needs

What Happens If We're Not Right for You?

Honest Assessment

Sometimes, despite everyone's best intentions, a care home isn't the right fit. We're committed to honest communication throughout the process. If we determine that another facility might better serve your needs, we'll:

  • Provide honest feedback about why we might not be the best match
  • Offer alternative suggestions where possible
  • Support your search for the right care environment
  • Maintain dignity throughout any transition discussions

Ready to Begin?

The admissions process might seem complex, but our experienced team guides you through every step. We're here to answer questions, address concerns, and ensure that if you choose Crescent Nursing Home, you're making the decision with complete confidence.

Next Steps:

  • Call us to discuss your needs and arrange a tour
  • Visit us to experience our home firsthand
  • Meet our team and ask all your questions
  • Take your time - this is an important decision that shouldn't be rushed

Experience Crescent Nursing Home for Yourself

The best way to understand what life could be like for your loved one at Crescent Nursing Home is to visit us. Come and see our beautiful home, meet our caring team, and discover how we can support your family member's independence and wellbeing.

Book your personal tour today: 01234 266933
Email us:  alison@apexcare.co.uk