Partners in Care:
How We Nurture Family Connections
Back view of man making video call with his female friend or coworker while staying at home. Zoom, video communication
Choosing a residential care home for your loved one is not about saying goodbye; it is about welcoming a new team of dedicated professionals into your family's life.
We understand that one of your biggest concerns is how you will remain involved in your loved one's care and how you will stay connected as a family.
At our core, we believe that family involvement is not just a courtesy—it is an essential component of providing person-centered, compassionate, and effective care.
Your Role as a Valued Partner
From the very beginning, we view you as a valued partner in your loved one's care journey. You are the expert on your family member—you know their history, their preferences, their passions, and their unique personality.
Your insights are invaluable to us as we develop a personalised care plan that is tailored to their individual needs and aspirations. We are committed to working collaboratively with you to ensure that your loved one's voice is heard and that their choices are respected.
Open Lines of Communication
Clear, consistent, and open communication is the bedrock of a strong partnership. We are dedicated to keeping you informed about your loved one's well-being, progress, and any changes in their care plan. We utilise a variety of communication methods to suit your preferences, including:
Regular Updates: We provide regular updates on your loved one's activities, health, and overall well-being. This may be through phone calls, emails, or a secure online portal.
Care Plan Meetings: We hold regular care plan meetings to discuss your loved one's progress, set new goals, and make any necessary adjustments to their support plan. Your participation in these meetings is not just welcomed; it is encouraged.
Open-Door Policy: We have an open-door policy, and we are always available to answer your questions, listen to your concerns, and provide you with the support you need. We want you to feel comfortable reaching out to us at any time.
Fostering Family Connections
We understand the importance of maintaining strong family bonds. Our home is not just a place for your loved one to live; it is a place for your family to continue to create cherished memories together. We encourage and facilitate family connections in a variety of ways:
Welcoming Visitors: We have a welcoming and flexible visiting policy. You are encouraged to visit your loved one as often as you like and to participate in the daily life of the home.
Family Events: We host regular family events and social gatherings, providing opportunities for you to connect with your loved one, other families, and our staff in a relaxed and enjoyable setting.
Technology to Stay Connected: We embrace technology to help you stay connected with your loved one, especially if you live far away. We can facilitate video calls and other forms of digital communication to help you maintain a close and loving relationship.
A Shared Journey
We are committed to creating a warm, inclusive, and supportive environment where your loved one can thrive and where your family feels valued, respected, and connected. We believe that by working together, we can ensure that your loved one receives the best possible care and enjoys a rich and fulfilling life.
Your journey is our journey, and we are honoured to be a part of it.